Call Center Staff Setup and Optimization
Call Center Staff Setup and Optimization
Let our business operations experts streamline your business operations, so your business can thrive.
Prepaid management consultation sessions can provide guidance on any operational concern, for one low fee. Start building relationships with consultants you can trust by signing up now.
Operation optimization packages available for as low as $1,500
WHAT WE CAN HELP WITH:
- To improve customer satisfaction and retention by providing high-quality customer service
- To increase sales and revenue by improving call center performance and productivity
- To optimize call center staff allocation and scheduling to reduce costs and improve efficiency
- To ensure compliance with regulatory and legal requirements
- To improve communication and collaboration among call center staff and with other departments
HOW IT WORKS:
- Conducting a comprehensive review of current call center operations and staff allocation
- Developing and implementing strategies for optimizing call center staff allocation and scheduling, such as workforce management tools and staffing models
- Offering training and education to call center staff on best practices for customer service and sales
- Developing and implementing strategies for call center performance improvement, such as call monitoring, coaching, and quality assurance programs
- Implementing technology solutions to improve call center operations and staff efficiency, such as call routing, IVR systems, and CRM software
- Conducting internal and external benchmarking to identify best practices and opportunities for improvement
- Providing ongoing support and monitoring to ensure continued improvement
Outcomes for healthcare clinics:
- Improved customer satisfaction and retention by providing high-quality customer service
- Increased sales and revenue by improving call center performance and productivity
- Optimized call center staff allocation and scheduling to reduce costs and improve efficiency
- Compliance with regulatory and legal requirements
- Improved communication and collaboration among call center staff and with other departments
- Improved employee engagement and job satisfaction
- Improved overall call center performance and profitability.
Together we will create Plans + SOP's + Trends + Gap Reports + General Reports + KPI's + Dashboard items to track, etc.
Signing up for management consulting services is easy
- 3hrs Operations Consulting
- 8hrs Operations Consulting
Plan hours expire three months after purchase.
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Schedule your business operations consultation with our expert advisor.
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Why our operations advisory plan is essential for your organization?
Optimize Your KPI's With Our Assistance.
Operations Optimization Areas We Specialize In:
QUALITY IMPROVEMENT, POLICIES AND PROCEDURES:
- Implement / Optimize usage of digital and technology resources
- Analyze open invoices
- Asset Protection
- Assistance in finding reliable sources / suppliers / vendors / technology solutions
- Behavioral Health Integration
- Benchmarking and dashboards
- Break down feasible map of all the vender services supply network available
- Business permits
- Business Presentations
- Business Process Improvement
- Business Registration, License, Credentialing,etc.
- Call center staff setup and optimization
- Clinical Documentation Improvement
- CMS advisory opinions
- Coaching Services
- Collection Best Practices
- Consumer Experience
- Contracts with vendors
- Database creation and design
- Developing the appropriate policies and procedures for your practice / Organization
- E-Commerce Setup / Optimization
- End-to-end process optimization to ensure project success
- Estimating Project Costs - Project Management / Operations Management
- Feasibility of the business
- Fraud and Abuse Compliance; Stark Law, the Anti-Kickback Statute
- Guide / walk through creating a centralized database for your EHR, that handles billing, patient onboarding, etc.
- Health policy advocacy
- Inefficiencies + Risks review
- Licensing issues, such as Medicare certification and state licensing, such as those that arise after a change in ownership
- Navigating licensure and government agency disciplinary procedures for providers and organizations
- Nurse advocacy, including advanced practice registered nurses
- OIG advisory opinions
- OIG Self Disclosures under the Self Disclosure Protocol (SDP)
- Ongoing maintenance and optimization of your valuable customer data
- Policies + Standard Operating Procedures (SOP
- Procedure Manual Development
- Quality Assessment
- Report on breakeven points by products, work centers, and factories - Operations Management
- Report on periodic variances and their causes - Operations Management
- Service outsourcing
- Serving our clients and helping them solve their toughest problems.
- Standard Operating Procedures (SOP)
- Stark Law Discussion
- Stark Law Self Disclosures under the Self-Referral Disclosure Protocol (SRDP)
- Patient registration optimization, such as setup and rollout of online appointment booking platforms (similar to youbookme or calendly)
- Virtual Assistant setup + solutions
- Process and Policies Setup assistance